The customer has 3 days (i.e. 72 hours) after delivery to request a return. The returned item must be remitted to our delivery drivers in the original packaging with the original product labels. The returned item must not be used, destroyed, damaged or have missing parts.
Instance 1: Customer wants to return the item immediately upon delivery.
If a customer wants to return an item upon delivery, the driver will accept the returned item. If the customer already paid for the item via credit card the funds will be remitted directly to the customer’s credit card. In the event that the customer was supposed to pay upon delivery and did not pay for the product, no refund will be issued. This order will be treated as a cancelled order on 868.market and the vendor will get a Cancelled Order notification. In this instance the vendor will either (1.) have to visit our office in San Fernando to collect the returned item or (2) we can have it returned to the vendor’s location, but this is dependent on when next our drivers are in the vendor’s locality.
Instance 2: Customer wants to return the item after it was delivered.
If a customer wants to return an item within 3 days (i.e. 72 hours) of delivery, we will return to their location within seven business days of us being notified and collect the returned item from the customer and also issue a full refund. This order will be treated as a cancelled order on 868.market and the vendor will get a Cancelled Order notification. In this instance the vendor will either (1.) have to visit our office in San Fernando to collect the returned item or (2) we can have it returned to the vendor’s location, but this is dependent on when next our drivers are in the vendor’s locality.
Instance 3: Customer wants to return the item, but wants another item from the same vendor.
If the customer wants to replace the purchased item with another item from the same vendor, they will have to place a new order for this 2nd item via 868.market. The first order will be treated as a cancelled order. If the customer has already paid for the 1st item and the new item is of a lesser value, the customer will be reimbursed the difference. If the 2nd Item is of a greater value the customer will be required to pay the difference if the 1st item was already paid for. If the 1st item was not paid for, the customer will have to pay the full amount of the 2nd item. We will (1) pick up this new item from the vendor, which will be delivered to the customer within the 3-5 working days. When the new item is delivered to the customer we will collect the item to be returned from the customer on this same day. In this instance the vendor will either (1.) have to visit our office in San Fernando to collect the returned item or (2) we can have it returned to the vendor’s location, but this is dependent on when next our drivers are in the vendor’s locality.
We have a 3-day return policy, which means you have 3 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To initiate a return, you can contact us at info@southmarket868.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will NOT be accepted.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Customer Order Cancellation & Refund Request
In most instances we are able to issue refunds after an order is placed and then cancelled by a customer. We do however request that customers be diligent with their orders, as there are some instances in which we will not permit refunds if a customer decides to cancel that order. For any customizable, perishable or culinary products (i.e. items to be prepared in a kitchen e.g. baked goods), customers are asked to make payment via online banking or credit card as a security towards the vendor. This means the customer payment is received in advance of product delivery (pre-payment) and will safeguard the vendor against any losses in the event that the customer cancels the order after the manufacturing process has been started and/or product materials purchased. In such instances we may not issue a refund unless the vendor agrees to issue the refund to the customer.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Other than that option, our delivery drivers will collect the refunded items from you in a timely manner, as best as possible.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or Credit Card Company to process and post the refund too.
For more information you are encouraged to read our other policies listed below:
Online Sellers must read & abide by our Vendor Terms & Conditions.
If you have any questions or concerns please submit them via the link below and we will respond within 48 hours: