Delivery & Order Fulfillment Policy

Customer Responsibility

• Kindly note your delivery option chosen at the Checkout page.
• Please put a delivery address where we can deliver to you between Monday – Friday during standard working hours (8am-5pm). For instance if you are at work Mon – Fri please use your work address for delivery and note your home address.
• You are required to meet the drivers at the building front door or front gate at your location.
• We would make two attempts to deliver products to you. After the 2nd unsuccessful attempt, the vendor would be informed & the product would be returned to the vendor.
• Some products may not be suited for Expedited shipping (24 or 48 hour delivery).This may be applicable for products that need some time to prepare e.g., baked items, customized orders, etc.
• We will continue to ensure that you are kept updated on their orders.
• Kindly be reachable by phone so that our team can coordinate a seamless delivery to you.

International & Local VISA Debit Cards

Most international debit cards are accepted via our electronic payment processor WiPay. Some local banks may have restrictions on their VISA debit cards, but to date we have had customers successfully use their Scotiabank & JMMB VISA debit cards to make payments directly through WiPay on our website.

Customer Online Banking Transfers:

1. If the online bank transfer is not made the same day as placing the order on 868.market this can result in a delivery delay.
2. If paying via online bank transfer please remind your customers to send us proof of payment here: Contact Client Support

Delays in Delivery

Any changes to orders after the order was placed can result in 2-3 days additional delivery days. This includes:

1. Online banking transfer was not made the same day as placing the order.
2. Any modifications to orders after the order was placed (either by seller or customer)
3. Incorrect delivery address provided
4. Changes to the delivery address
5. Delivery team unable to get in touch with the seller
6. 5. Delivery team unable to get in touch with the customer
7. The customer does not make their online bank transfer the same day as placing their order on 868.market.
8. Customer not at the delivery address when the courier is attempting to fulfill/complete the order.

Returns, Exchanges and Unsuccessful Delivery Attempts 

In the event that the following arises, the vendor will incur a Return/Exchange Fee of $25.

1. If the vendor mixes up the order (eg. sends the wrong order to a customer).
2. If the product was already delivered to the customer and we have to return to collect the product or exchange the product
3. If the product delivered to the customer was faulty/damaged and we have to go back to the customer to collect or exchange the product
4. After 2 unsuccessful delivery attempts, the order will be returned to our office, where the vendor can collect. Only in the event that the driver has to collect items from the vendor the driver will return the item to the seller.
5. If we are unable to get in touch with a customer the order will be returned to the vendor

Other Delivery Specifics

1. Each single order placed will be delivered to 1 address. If an order has to be delivered to two addresses the customer will have to place 2 orders.
2. Customers are required to collect the packages at the front door, gate, or entrance to the building at their delivery address. Due to our COVID-19 safety protocols, our couriers are not allowed to enter homes or buildings.
3. We have implemented T&T Shipping Zones for Metro, Extended, Rural and Tobago Delivery (see our delivery table for zones & rates).
4. We offer free delivery to our network of 868 Hubs (see full list below). Deliveries to other areas will incur a small minimal cost to be paid by the customer.
5. No cash payments will be accepted for Extended, Rural or Tobago deliveries. We recommend that customers in these areas pay via credit card or Visa debit cards on our website, to get their orders in the shortest time possible. Visa debit cards and credit card payments are confirmed immediately. Customers in these areas also have the option to pay with online bank transfer.
6. Depending on the delivery area customers can also pay or via our Point of Sale machine upon delivery. However these machines only work where there is good network or cell phone service.
7. Sometimes we may outsource deliveries to other reputable courier companies to assist with deliveries, especially for high traffic delivery periods. This is only to ensure customers get their deliveries on time.

Delivery Rates

At 868.market we offer a variety of delivery options to meet your convenience as best as we can. Our range of delivery options include : 

Standard Delivery: (3-5 business days)